Job Overview

We are seeking an experienced Service Delivery Manager to oversee network operations and manage infrastructure services within a fast-paced enterprise support environment. This role will be responsible for leading operational support teams, managing customer escalations, ensuring SLA compliance, and driving service excellence across network and infrastructure operations.

The successful candidate will act as the primary operational contact for customers while coordinating closely with technical teams, vendors, and internal stakeholders to ensure smooth delivery of day-to-day support services and operational stability.

Key Responsibilities

Service Delivery & Operations Management

• Lead and manage daily network and infrastructure operations to ensure service delivery aligns with customer expectations and contractual commitments
• Oversee operational support activities including incident management, escalation ha...