We are looking for a Service Delivery Manager to join our EMEA Services Delivery function within the Services Delivery Management team.

In this role, you will be responsible for end-to-end management of services delivered to large, complex clients, ensuring we meet agreed outcomes, service levels, and quality standards. Acting as a trusted advisor, you will work closely with our Centres of Excellence (COEs), partners, and vendors to drive client satisfaction, maximise value and support the profitable growth of our services business.

This is a hybrid role; you will typically spend three days per week in the office and/or on client sites as part of your responsibilities.

Key responsibilities:

• Own the overall service delivery relationship for large, complex clients, ensuring contractual commitments, SLAs and quality standards are consistently met.
• Build and maintain strong, trusted relationships with client stakeholders, beco...