We are seeking a dynamic Service Delivery Manager to join our growing team. The ideal candidate will serve as a trusted advisor for our key customers, ensuring successful service delivery in line with Hitachi's standards. This is a customer-facing role focused on driving service excellence through proactive client engagement. It is a key role that blends client relationship management, operational excellence, and financial responsibility.

Main Responsibilities:

• Lead and adopt client engagement initiatives in line with the Hitachi Customer Experience Programme.
• Lead and engage key client stakeholders to establish a trusted advisor relationship with business decision-makers.
• Maintain high customer satisfaction ratings.
• Take contractual responsibility for assigned accounts; conduct regular customer service reviews and manage customer engagement against work order obligations.
• Maintain operational accountability f...