Service Delivery Manager requires to join our team in Kettering. The successful candidate will be required to:

• Manage service delivery across brand-facing and corporate systems
• Define and own SLA for the above
• Track and report service delivery KPIs
• Ensure effective monitoring of all critical systems
• Own and execute support processes
• Lead and mentor small team of Service Desk Analysts
• Own communication around service incidents and maintenance
• Responsible for delivering RCA for incidents to the CTO
• Responsible for ensuring legal compliance and meeting IT security requirements
• Support team in troubleshooting a variety of issues and requests via telephone, email, remote desktop support.
• Own and maintain issue tracking/management system
• Use trend analysis to identify common problems/weaknesses
• Update self-help documents, training material for new users ...