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Service Delivery Manager

Company

EProp Services PLC

Location

kettering, United-Kingdom

Type

Full-time

Service Delivery Manager requires to join our team in Kettering. The successful candidate will be required to:

  • Manage service delivery across brand-facing and corporate systems
  • Define and own SLA for the above
  • Track and report service delivery KPIs
  • Ensure effective monitoring of all critical systems
  • Own and execute support processes
  • Lead and mentor small team of Service Desk Analysts
  • Own communication around service incidents and maintenance
  • Responsible for delivering RCA for incidents to the CTO
  • Responsible for ensuring legal compliance and meeting IT security requirements
  • Support team in troubleshooting a variety of issues and requests via telephone, email, remote desktop support.
  • Own and maintain issue tracking/management system
  • Use trend analysis to identify common problems/weaknesses
  • Update self-help documents, training material for new users ...

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