The Service Delivery Manager (SDM) is responsible for ensuring high-quality IT managed services delivery to clients while maintaining SLAs improving operational efficiency and driving customer satisfaction. This role involves managing a team of service professionals optimizing IT service operations and fostering strong client relationships to ensure the smooth execution of IT managed services including cloud network security and application support.

• Oversee end-to-end IT managed services delivery ensuring compliance with SLAs and KPIs.
• Lead service teams in managing incidents requests problem resolution and change management.
• Continuously optimize IT operations by implementing ITIL best practices and automation.
• Maintain high availability of critical IT infrastructure applications and cloud environments.
• Ensure proactive monitoring reporting and service reviews ...