IS, Birmingham or Northampton. Hybrid with 3 days in the office and travel to other office locations as required.

Term type: Permanent

Team: IS

Location: Birmingham or Northampton. Hybrid with 3 days in the office and travel to other office locations as required.

Reporting line: Head of IS : Technical Services.

Direct Reports: Service Desk Team Leader and Technical Support Lead

The Service Delivery Manager is responsible for ensuring that IT services across the firm are delivered effectively, consistently and in line with business expectations. This role is accountable for overall service performance, standards and outcomes across a multi-site legal environment, ensuring high levels of service availability, responsiveness and user satisfaction. The role leads through clear expectations and oversight of service delivery, with Service Desk and Operations Support Team Leaders accountable for th...