About the role

Kia ora, at PwC you’ll work in our Managed Services practice as a Service Delivery & ITSM Coordinator delivering ongoing specialist services that create real, tangible value for clients. In Wellington you will coordinate ITIL‑aligned service processes, monitor service performance, manage escalations, and ensure incident and change workflows run smoothly. You will be the key point of contact between technical teams and service delivery stakeholders, helping maintain SLA compliance, accurate reporting, and consistent operational standards. The role is ideal for someone with strong communication skills, a solid understanding of ITIL practices, and a desire to grow their career in IT Service Management within complex, enterprise‑level environments. This position includes on‑call hours.

Responsibilities

• Coordinate the delivery of multi‑platform managed services across Salesforce, Adobe, and MuleSoft.
• Coordinate ITIL‑aligned service proces...