THIS IS NOT A REMOTE OR HYBRID POSITION.

YOU MUST BE ABLE TO WORK IN THE OFFICE IN JONESBORO, AR.

The Service Delivery Coordinator is a highly motivated individual that can work in a fast paced environment and transition from task to task smoothly.

Strong teamwork and ability to work closely with other members of the team and company to provide a full solution to meet customer needs.

Expected to have a high level of customer service and phone etiquette, along with the ability to transcribe information into customer facing notes and ensure accuracy on cost/billing for Accounting to process.

The Service Delivery Coordinator will be expected to develop a base level of technical knowledge through scheduled training opportunities and also with tenure in the position.

Will communicate using multiple sources such as – email, phone, Instant Messaging, Salesforce case updates, and face-face.

RESPONSIBILITES: