The Service Delivery and Support Manager at AllPoints Fibre Networks will lead and develop the Service Delivery and Support team, overseeing the end-to-end lifecycle of fibre and voice services while driving service quality, operational performance, and continuous improvement across provisioning and in-life support.

What you will be doing:

• Leading, developing, and managing a high-performing Service Delivery and Support team
• Driving operational performance across provisioning, activation, and in-life support of subscriber services
• Monitoring SLAs, KPIs, and operational metrics to ensure consistent service quality and customer satisfaction
• Providing senior escalation support for complex service delivery and fault scenarios
• Managing relationships with upstream carriers and network suppliers, ensuring delivery and fault resolution commitments are met
• Identifying and implementing improvements in service ...