We're Hiring:

Service Delivery Analyst – Oracle Order Management & Business Systems Support

Are you passionate about solving business system issues, supporting end users, and driving process improvements? We are looking for a Service Delivery Analyst to join our team and support critical business applications including Oracle ERP (Order Management), Salesforce, ServiceNow, and JIRA .

Key Responsibilities:

Incident & Service Request Management

• Manage and resolve incidents related to Oracle ERP Order Management and Salesforce.
• Investigate user-reported issues, identify root causes, and coordinate resolutions with IT teams.
• Track incidents from initiation to closure, providing timely updates to stakeholders.
• Maintain incident logs, service requests, and daily incident trackers.

Business & IT Coordination

• Serve as a key liaison between busines...