Job Title: Service CoordinatorJob Description
We are seeking a dedicated Service Coordinator to support the efficient operations of our service department. This position involves coordinating and dispatching service technicians to address both planned and unplanned maintenance needs, ensuring smooth and effective service delivery.
Responsibilities

+ Support the performance of operations, including handling planned and unplanned maintenance/service calls.

+ Coordinate monthly maintenance planning and schedule field technicians.

+ Act as a single point of contact for customer service requests and emergency calls.

+ Prioritize service calls based on severity and technician availability.

+ Qualify service requests to establish response time requirements.

+ Dispatch appropriate technicians to ensure quick and efficient problem resolution.

+ Communicate schedules and updates with customers.

+ Inform the Service Off...