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Service coordinator (Marine)

Company

Focal Search Pte Ltd

Location

singapore, Singapore

Type

Full-time

About the job Service Coordinator (Marine)

Responsibilities:

  • Responsible for processing of customer enquiries through emails and phone calls & liaise with customers on their service enquiries.
  • Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them.
  • Able to generate sales from customers enquiries.
  • Liaise with customers on fulfilment discrepancies.
  • Handling and resolving customer complaints concerning billing rendered or services.
  • Answer the questions of the customers related to the services or products and the maintenance or operation of the organization.
  • Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary.
  • Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
  • Ha...

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