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Service Coordinator

Company

Route Management

Location

Johannesburg, South Africa

Type

Full Time


  • Coordinate and control daily workshop service operations, scheduling vehicles and/or equipment for service.

  • Act as the primary point of contact for service-related enquiries, ensuring professional customer communication and accurate service information.

  • Plan and maintain service schedules, technician allocations and resource availability in collaboration with workshop management.

  • Monitor workflow progress, service turnaround times and communicate updates to customers.

  • Ensure all service documentation (job cards, authorisations and invoices) is accurately completed, approved and processed.

  • Capture, verify and maintain service-related data, records and reports.

  • Coordinate invoicing and ensure payment or authorisation is received prior to the release of vehicles and/or equipment.

  • Monitor parts, stock and consumables and coordinate purchase requisitions to prevent service delays.

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