Job Description
The successful candidate will support the Helpdesk function to consistently exceed client expectations, while maintaining strong relationships with both the client and internal delivery teams.
Key Responsibilities
Process and log client calls and emails relating to sites. Translate client requests into appropriate engineering or FM solutions. Identify the most suitable solution in line with contractual processes. Build and maintain relationships with the client and account delivery team. Manage and update associated software and programmes (e.g. Maximo). Carry out general administrative duties. Provide a professional and articulate helpdesk service to the client. Support the account delivery team from an administrative perspective. Professional and Personal Competencies/Qualifications
Previous experience in a customer service, contact centr...