Service Centre Advisor – Wigan (Part‑time) – Various part‑time contracts available, Monday to Saturday.

The Service Delivery Advisor is responsible for delivering high‑quality support across both client and customer interactions. Operating within a blended service model, this role manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end‑to‑end ownership.

What will the role involve?

Service Delivery and Contact Handling

• Manage inbound contact via phone, live chat, social channels, CRM cases and email.
• Make outbound contact where required to resolve enquiries, provide updates or prevent escalation.
• Take end‑to‑end ownership of enquiries through to resolution.
• Ensure accurate and timely updates within CRM systems.
• Deliver clear, consistent communication to both clients and customers.

Case Manageme...