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Service Center Supervisor

Company

IHA

Location

Ann Arbor, United States

Type

Full Time

POSITION DESCRIPTION:

This position provides leadership and supervises Patient and Practice Service Center (PPSC) staff to ensure efficient, fiscally responsible and customer-responsive center operations; provides leadership in establishing and achieving operational goals. Supervises and develops service center staff in order to maintain outstanding service and a high level of employee morale.

ESSENTIAL JOB FUNCTIONS:

  • Supervises day to day operations of PPSC staff and services provided to ensure efficient, fiscally responsible and customer responsive operations.
  • Ensures that all staff are adequately trained to effectively perform their required responsibilities and provided with an overview of the PPSC performance goals and objectives through regular communications. Provides team members additional training if needed. Effectively organizes training materials for new employees.
  • Performs quality reviews on staff work and recorded t...

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