Our client, a Business Solutions company, is looking for a Service Center Assistant for their Seven Hills, OH location. Responsibilities:

+ Service Center Assistants are responsible for servicing all queries relating to MasterCard associated programs and services via telephone and/or email to cardholders based in the United States, Latin America and the Caribbean.

+ Agents ensure every cardholder receives the highest quality of service and reach resolution within MasterCard’s designated Service Level Agreements (SLAs). Agents are required to take advantage of every cardholder interaction as an opportunity to create customer loyalty, reduce cardholder attrition and increase the client’s competitive advantage within the industry.

+ Agents will be cross-skilled in the North American and Latin American Countries.

+ Agents will aid callers based in the United States, Latin America and the Caribbean as part of their essential job function.
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