Service Advisor - Material Handling Equipment | Al-Futtaim Automotive | FAMCO

Overview of the role

We are looking for a customer-focused and results-driven Service Advisor to join our Hangcha team in the UAE. This role is critical in representing the brand and delivering a seamless end-to-end Aftersales customer journey.

What you will do

• Act as the main point of contact for customers throughout the service journey
• Build strong customer relationships to drive retention and loyalty
• Consult with customers to understand their service needs and ensure accurate job allocation
• Coordinate with workshop teams to ensure timely service updates and delivery commitments
• Ensure vehicles are fixed right the first time by maintaining strong technical communication with technicians
• Provide clear explanations of work completed, costs, and value of services at vehicle handover
• Drive revenue perfo...