Service Advisor

Company

Staff Solutions

Location

Cape Town, South Africa

Type

Permanent

            Job Description

Greet customers and assist with enquiries in a professional manner

Open estimates and job cards for all work to be completed

Ensure estimates are sent to clients via email and that telephonic approval is obtained within one hour of booking or vehicle arrival

Consult with mechanics, foremen, or technical advisors regarding required repairs and alternative solutions where applicable

Inform clients of available campaigns for their vehicles and upsell additional labour where relevant

Verify warranty status, service or maintenance plans, and confirm whether work is covered or billable to the client

Liaise with the Parts Department to ensure timely availability of required parts

Obtain necessary order numbers and issue work authorisation to the Foreman and Technicians

Provide clients with 4-hourly status updates and ensure job cards are accuratel...

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Service Advisor

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