We are looking for a talented Service Administrator to join our sales and service department in Charlotte, NC.

In this role, you will make an impact in the following ways:

- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.

- Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.

- Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

- Review work orders to ensure accuracy for invoicing and warranty.

- Complete required training on a timely basis.

- Adhere to all our relevant Health, Safety & Environmental policies, p...