Job Description
The IT Conversion Technician is responsible for executing Pulse server conversions for our client's stores by following documented conversion walkthrough procedures. This role performs detailed pre conversion readiness checks, executes server host swaps and data migrations, validates encryption, configures software and hardware components, performs post conversion testing with stores, and completes all required documentation. The technician is also responsible for troubleshooting issues during conversions and coordinating escalations or rollbacks when required.
This role performs hands on technical execution and works directly with store contacts during live conversions.
Pre Conversion (Day Before)
• Complete conversion checklists and readiness validation
• Schedule host encryption
Day Of Conversion Execution
• Verify host encryption completion
• Confirm processing date and credit card settlement
• Coordinate host swaps with stores
• Perfor...