** Position is 15 hours a week**

Blue Chip Talent , in partnership with a leading energy organization, is seeking a skilled Customer Service Workforce Manager - WFM Strategy Consultant . This role is responsible for developing enterprise workforce strategies, optimizing forecasting and capacity planning, and partnering with executive leadership to improve contact center performance across domestic and global operations.

Job Duties

• Lead enterprise workforce planning strategy for large-scale customer service operations
• Develop long-term forecasting models, capacity plans, and staffing strategies
• Oversee workforce scheduling and real-time management functions
• Partner with global BPO providers to optimize workforce performance and service delivery
• Analyze workforce data using IEX NICE and Power BI to identify operational improvements
• Deliver workforce r...