Job Description

We’re seeking a future team member for the role of Senior Vice President, Client Service Management to join our Client Services Group (Pershing) team. This role is located in Singapore .

Responsibilities

• Serve as a senior point of contact to clients on service issues and assist in developing strategy to deliver world‑class client service across multiple products.
• Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities.
• Ensure exceptional service meets client expectations across all products and services.
• Manage end‑to‑end client service and monitor client satisfaction.
• Work with clients to resolve complex issues across multiple products; manage issues/incidents (rea...