Senior UX Researcher

Location: Kuala Lumpur, MY, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number:

Job Summary

As a Senior UX Researcher, you will play a pivotal role in enhancing user experiences, enabling product discovery, and uncovering new opportunities to solve problems across our digital platforms. A key focus of this role is to drive innovation and optimization by introducing new ways of working, including AI, automation, and advanced discovery practices while actively immersing in product discovery work.

You will conduct in-depth research to understand user behavior, preferences, and pain points, translating insights into actionable strategies that inform product usability, satisfaction, and business direction. You will facilitate workshops, support cross-functional discovery initiatives, and work closely with technical counterparts to embed innovation and foster a culture o...