**Position Summary:** The role of the Senior Training Specialist is to support a team continuously improving and supercharging our customer experience including general responses, telecommunication and digital literacy. By partnering with leadership and through effective relationship management, we will drive business development and revenue generation.

You will initiate and contribute to the overall customer experience with new initiatives that drives efficiency and effectiveness with a focus on customers first and support key functional projects relating to our systems and any specific key initiatives. Proven experience in team management, with track record in building, developing and mentoring a hard-working team to deliver against objectives will set you apart to deliver for this newly crafted role.

We are looking for a highly driven individual with a passion for continuous organisational improvement. **Key Responsibilities:** + Be a role model leader, focusi...