Senior Trainer

What You Will be Doing:

• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
• • Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
• • May design and develop training materials and curriculum.
• • Recommends additional learning materials as appropriate.
• • Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
• • Coordinates with quality assurance and other internal departments to iden...