**About the Role**

Manages End User IT hardware assets like Laptops, desktops, Monitors, IP Phones, Data Phones, headsets etc. through the asset management lifecycle ensuring superior end user experience.

**In this role, you will:**

+ Lead or participate in initiatives and projects within technology operations
+ Contribute to planning related to technology operations projects or deliverables
+ Analyze moderately complex technology operations issues which require in depth review
+ Review and approve release change documents
+ Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
+ Plan and design, document and enforce escalation policies and procedures
+ Provide activity, progress and status reports to management and keeps management posted of any critical issues
+ Provide accurate problem identification, ticket documentation, customer and vendor dialogue
+...