Senior Technical Support Engineer

Job Description

The Senior Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. He/she also administers server applications and provides technical training as needed.

Responsibilities

• Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets.
• Provide technical support for various external/internal events organized by HBMSU. This includes requirements collection, preparation, testing, and support.
• Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).
• Regularly maintain the hardware/software assets inventory.
• Regular monitoring a...