Enhance customer satisfaction with Mitel as a Senior Technical Support Engineer. This role focuses on troubleshooting, networking, and delivering exceptional support in a global team environment.
In this senior position, you will be an integral part of Mitel’s product support team. Collaborating with Partner Technical Support Teams and Business Partners, your skill set in resolving complex issues and documentation will be vital. You'll also leverage your expertise to drive service enhancements and improve product quality.
Key Responsibilities:
• Resolve Incident and Problem tickets within service standards
• Provide effective workarounds for user-impacting defects
• Collaborate with Partner Technical Support Teams
• Maintain detailed documentation during ticket lifecycle
• Troubleshoot complex issues and confirm fixes in the lab
Requirements:
• Minimum 5 years in Software/Quality/Support Engineering
• Degree in Software Engineering or Computer Science
•...