Hiring - Senior Technical Support Analyst - FIX Financial Information Exchange Protocol - Remote /India role - (US Shift)

This role encompasses the day-to-day operation as a senior level 2 technical support executive, extends to the day-to-day engagement with internal, customer, and potentially 3rd party teams. This includes working collaboratively with our core development and professional services teams, and constantly looking for service and product improvements.

Role requires ideally have 8+ years’ experience in configuring, deploying, and supporting electronic trading systems or similar. A background in financial services trading systems, the FIX protocol, and trading message workflows especially equities and foreign exchange is therefore highly desirable.

Key Accountabilities

• Providing service management support to the customer within an SLA framework

• Providing an escalation point to the custo...