The Senior Technical Operations Program Manager will be part of the Devices & Services Experience Design (DXD) Operations team, supporting and managing studio-wide software, tools, and devices for our 300+ person design organization. This role will partner closely with multiple DXD cross-functional teams—including UX Design, Industrial Design, Packaging, Research, Model Shop, AI Systems, Design Program Management, and Design Technologists—to define strategy, operationalize, stabilize, and scale the tooling operations that underpin the day-to-day efforts of the studio. This role combines program management expertise with technical backend infrastructure oversight.

This role will work with cross-organizational partners to define, roll out, execute, and measure this program. To be successful, this person will need to bring stakeholders along to gain their buy-in and support. You will need to manage communications across levels and organizations within Amazon to train teams on ho...