SearchEuropeanJobs.com

Senior Team Leader (Voice)

Company

R1 RCM

Location

Taguig, Philippines

Type

Full time

RESPONSIBILITIES

  • Managing the day-to-day activities of the team.
  • Motivating the team to achieve organizational goals.
  • Developing and implementing a timeline to achieve targets.
  • Delegating tasks to team members
  • Conducting training of team members to maximize their potential
  • Empower team members with skills to improve their confidence, product knowledge, and communication skills.
  • Conducting quarterly performance reviews.
  • Contributing to the growth of the company through a successful team.
  • Create a pleasant working environment that inspires the team.

QUALIFICATIONS

  • Proven leadership experience in a BPO Healthcare set-up for 3 years and up.
  • Experience as a Senior Team Lead in a BPO set-up
  • Proven knowledge of ASA, CSAT, AHT
  • Bachelor’s degree required
  • Excellent people management
  • Excellent communication Skills
  • Demonstrable an...

★ Ready to Start Your European Career?

Take the next step and apply for this exciting opportunity

Apply Now