Service Performance and Issue Resolution

• Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
• Process complex supplier invoices, perform three-way matching and resolve discrepancies independently, including blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries.
• Resolve non-standard exceptions and escalations within the Invoice Management process before escalation to the Team Lead.
• Act as subject matter expert for colleagues, providing guidance on complex transaction handling and process interpretation.
• Escalate structural issues, risks, and recurring defects to the Team Lead Invoice Management.

Implementation of Changes and Improvements

• Drive standardization and continuous improvement within the Purchase-2-Pay operations team in close alignment with the Team Lead.
• Co...