The Senior Specialist – Contracts & KPI is responsible for supporting the management of supplier performance, contractual compliance, and operational KPI monitoring across facilities management services within a large-scale, complex operational environment.
The role acts as a key point of expertise in performance analytics, contract compliance, and reporting, ensuring accurate data management, robust KPI tracking, and effective performance monitoring across the FM supply chain within a 24/7 environment.
Lead the implementation and ongoing management of supplier performance monitoring frameworks.
Analyse and present supplier performance against contractual KPIs and SLAs, providing clear insights and recommendations.
Monitor supplier compliance with contractual obligations and service delivery standards. ...
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