Module Expertise

Customer Service Management (CSM) and App Engine

About the Role

We are looking for a Senior Software Engineer with strong ServiceNow expertise to take end‑to‑end technical ownership of platform implementations. You will ensure solution quality, performance, and adherence to best practices across CSM and App Engine engagements.

Key Responsibilities

• Lead technical design and development of ServiceNow solutions using App Engine and CSM components
• Define and implement solution architecture, configuration standards, and coding guidelines
• Review technical designs, scripts, integrations, and data models
• Guide developers and integration specialists during build and defect resolution phases
• Maximise use of Out‑of‑the‑Box (OOTB) ServiceNow capabilities and minimise unnecessary customisation
• Support data migration and integration design decisions
• Coordinate with Q...