What You’ll Be Doing?

• Design, build, and customise ServiceNow applications, workflows, and integrations aligned to business outcomes.
• Lead configuration and scripting within Customer Service Management (CSM), supporting our partner-facing ticketing experience.
• Develop and enhance ServiceNow Portals, including custom widgets using HTML5, JavaScript, and modern web practices.
• Configure and evolve Virtual Agents, including conversational flows, scripts, and LLM-driven logic to anticipate real end‑user questions.
• Partner closely with Product Managers, stakeholders, and global teams to shape requirements and deliver value in Agile sprints.
• Participate in stand‑ups, peer reviews, documentation, and UAT frameworks.
• Share knowledge, mentor teammates, and help lift ServiceNow capability across regions.
• Drive your own growth through learning programs, coaching, and stretch projects.

The i...