Job Title: Senior Service Recovery L2 Support

Domain: Service Recovery - GIPS

Sub-Domain: L2 - AM, PB, Bank wide & Enterprise

Level: Senior (6-9 years)

Location: Kuala Lumpur

Job Summary

The Senior Support Engineer is responsible for providing L2/L3 application and system support across enterprise banking platforms. The role focuses on ensuring stability, incident resolution, and continuous availability of critical applications such as RPA, SharePoint, and workflow systems, while leading support activities and working in a 24x7 environment.

Key Responsibilities

• Provide L2/L3 support for enterprise applications including RPA tools and workflow platforms
• Troubleshoot and resolve incidents across application, database, and OS layers
• Support platforms such as Blue Prism, SharePoint, BMC Remedy, and K2
• Perform root cause analysis and implement preventive measures
• Manage ...