About the Role

• Senior Service Designer focused on improving the subscription lifecycle experience across the Client's platform.
• This role supports the evolution of the Subscription Management Portal (SMP) and the broader subscription journey, helping customers manage subscriptions, billing, payments, renewals, and self-service interactions end-to-end.
• This role works closely with Product Management, especially within the Subscription & Lifecycle domain, helping shape a scalable experience that directly impacts retention, expansion, self-service adoption, and cost-to-serve.
• Work type: Office/Remote.

What You'll Be Doing

• Leading discovery phases to identify customer needs, pain points, business opportunities, and service improvements across complex product and operational environments.
• Translating research and systems thinking into clear Service Design artefacts, improving customer journeys, and s...