**Overview**

Intuit is transforming from a software company into an AI-driven expert platform — connecting small and mid-market businesses with a powerful combination of intelligent tools and human expertise to help them grow, save time, and make better financial decisions. At the core of this strategy is connecting customers to a virtual team of AI agents and AI-enabled human experts, creating done-for-you experiences that automate everyday tasks, manage complex workflows, and solve challenges before they arise.

We're looking for a Senior Service Designer to help shape the human side of this transformation. In this role, you'll design the customer and expert experiences that make Intuit's AI-driven services work in the real world — spanning small business and mid-market needs across product support and onboarding. You'll define target-state service blueprints, align cross-functional teams, and ensure that the experiences we deliver are cohesive, scalable, and genuine...