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Senior Service Delivery Manager

Company

ThoughtWorks

Location

Singapore, Singapore

Type

Employee

Job responsibilities

  • Manage end-to-end service delivery for Managed Services engagements, ensuring alignment with SLAs and contractual commitments.

  • Build strong partnerships with clients and internal teams to drive operational excellence and continuous improvement.

  • Monitor service performance, incidents, risks, and operational trends, and proactively drive corrective actions.

  • Lead and coordinate major incident management activities, ensuring timely resolution and clear stakeholder communication.

  • Support service transition activities, including onboarding new applications, systems, and operational processes.

  • Collaborate with technical teams to ensure operational readiness, compliance, and consistent adoption of ITSM practices and tools.

  • Drive operational governance activities such as service reporting, service reviews, financial tracking, and stakeholder management.

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