• Ensures reliability and responsiveness of the SAP environment & interfaces to other enterprise systems, based on SAP CPI

• Collaborates with various technical teams in championing and implementing proactive measures to ensure the availability of the system to users

• Logging and tracking SAP Hana user problems and providing day to day technical support(L1/L2) including the generation of standard reports

• Escalate and coordinate SAP issues with SAP Support if needed

• Support on functional and technical specifications for all developments and customisations in the system

• Managing user access and permissions through User setup, Roles, and Role Hierarchy

• Assisting with configuration of SAP change request from time to time. These will be treated as minor enhancements and some examples could be user account creation, purchase order issues, interface with other SaaS platforms and creating new approvals and workflow processes

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