Major Responsibilities:
Back Office Customer Service Management
Management and follow-up of Customer Services
Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools,
Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests)
Be a real partner to sales team to optimize and simplify the back-office follow-up of those services
Performance follow-up and continuous improvement on Customer Services
Be responsible for the business performance of all service-related operations
Monitor lead times at each relevant step of the aftersales & repair life cycle
Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store
Take the next step and apply for this exciting opportunity
Apply Now