We are currently recruiting on behalf of a prestigious 5-star hotel and resort for a professional and guest-focused Senior Reservations Agent to join their established Reservations team.

All potential candidates should read through the following details of this job with care before making an application.

Acting as the first point of contact for all booking enquiries, you will play a key role in delivering an exceptional customer experience across a range of services, including guest rooms, dining, golf, and spa packages. This is a fast-paced, customer-facing role where attention to detail and a commitment to service excellence are essential.

The Reservations team is made up of knowledgeable and dedicated professionals who provide expert guidance to guests via telephone and email, ensuring each enquiry is handled efficiently and tailored to individual needs. In this role, you will also support both individual and group bookings, working closely with internal depa...