The Artificial Intelligence Participation in Retail Return Processing research project attempts to develop insights into the role of AI in retail product return processing. In order to better manage returns, retailers are increasingly applying AI in the processing of product returns, such as detection of fraudulent returns. The research regards the applications of AI and has important implications for both customers and retailers to improve the overall service. Reporting to the Principal Investigators, the Senior Research Assistant will contribute to this developing research project.

Key Responsibilities