Senior Quality Manager (e-Commerce Social Media Account)

Dencom Consultancy and Manpower Services

On-site - Mandaluyong 5-10 Yrs Exp Diploma Full-time

Job Description

The Senior Quality Manager is responsible for leading the overall quality strategy and performance for an e-commerce and social media account. This role oversees quality teams, ensures compliance with client and internal standards, drives continuous improvement initiatives, and partners with operations and stakeholders to enhance customer experience and business outcomes.

Employee Recognition and Rewards

Commission, Performance Bonus

Government Mandated Benefits

Paid Holidays

Open Workspace

Professional Development

Job Training

Key Responsibilities

• Lead and manage the Quality Assurance function for the assigned account, ensuring alignment with client KPIs and service-level agreements.
• D...