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Senior Quality Assurance Manager – Customer Service (gn) full-time/part-time (hybrid)

Company

DKV Mobility

Location

Ratingen, Germany

Type

Full-time

What you can expect

Do you want to play an
active role in driving a company’s growth and turning big plans into reality?
Then join our team! You can look forward to exciting challenges, an inspiring
environment, and a work culture that combines flexibility and collaboration –
with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
As part of our team,
you will take on the following responsibilities:

  • You are responsible for designing, implementing, and continuously developing a holistic Quality Assurance framework to ensure excellent and scalable customer service quality for customers across Europe.
  • You consistently align service quality with customer journeys and key CX drivers, with the goal of delivering a consistent, best‑in‑class, omnichannel service experience.
  • You select, integrate, and leverage modern technical solutions for quality measurement and steering (e.g. voice recording, speech‑to‑text, conversat...
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