Leads routine QC, QA and quality improvement (QI) activities across all laboratory sections. Ensures full compliance with CAP, ISO 15189, JCI and UAE regulatory standards through audits, gap assessments and readiness checks. Coordinates the complete proficiency testing (PT) cycle, including enrollment, logistics, performance evaluation and follow‑up actions. Reviews and validates QC calibration verification and validation data to ensure analytical accuracy and compliance. Supports Section Supervisors with document control, SOP lifecycle management and controlled document compliance. Collects analyses and reports quality indicators, KPIs, non‑conformities and improvement trends. Investigates complaints, deviations, incidents and supports root‑cause analysis and CAPA implementation. Monitors reference laboratory service performance, turnaround times and quality indicators. Oversees quality assurance and service standards within ph...