We are looking for a proficient **Senior QA Support Engineer** to join our dynamic team.
**Responsibilities**
- Create and support a quality-focused culture through communication, awareness initiatives, and training
- Organize and perform audits, examine results, propose enhancements, and monitor outcomes
- Examine 1 in every 4 cases according to KPIs and SLAs
- Conduct extra case reviews when necessary
- Maintain precision in Customer Satisfaction (CSAT) assessments
- Support Team Lead in evaluating dissatisfaction reports (DSATs)
- Pinpoint areas of QA difficulties and manage projects to resolve these issues
- Assess the effectiveness of QA programs
- Pursue feedback given through case flagging
**Requirements**:
- Minimum of 3 years of experience in QA operations
- Proficient communicative abilities for providing discipline and direction
- Qualifications in QA reporting and analytics
- Capability to assume additional responsibilities as bu...