**About the Role:**

**Grade Level (for internal use):**

10
**The Team-**

The IT Operations team at S&P Dow Jones Indices (S&P DJI) is tasked with owning and maintaining the Production IT systems that underpin S&P DJI's index platforms and applications, ensuring their high availability. The team prioritizes service availability, service request management, and continuous improvement of support processes through collaborative engagement with business stakeholders, operations, infrastructure, and development teams. Additionally, the team is involved in critical activities such as incident management, emergency response, change management, problem management, and capacity planning to support the robustness of S&P DJI's index platforms.

**Key Responsibilities-**
• Support and maintain highly available, scalable IT systems and infrastructure hosting S&P DJI’s critical index platforms and applications
• Act as a working lead, providing technical le...