Senior Production Support Analyst, Synthetic Prime

Company

TD International Services Limited

Location

Singapore, Singapore

Type

Full time

Description
 :About the Role
We are seeking a Senior Production Support Analyst to support the Synthetic Prime platform. You will act as a key point of contact for the business, ensuring platform stability, managing incidents, and driving continuous improvement across production systems.
Key Responsibilities
Production Support & Incident Management
Provide L2 production support for Synthetic Prime and related applications
Lead incident triage, prioritization, escalation, and resolution
Own problem management including root cause analysis and remediation
Communicate incidents, risks, and outages clearly to stakeholders
Application Stability & Monitoring
Monitor system health and proactively prevent production issues
Improve application performance and resiliency
Troubleshoot application, system, and data integrity issues
Change & Release Management
Execute ch...
        

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Senior Production Support Analyst, Synthetic Prime

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